CAFM (Computer-Aided Facility Management)

CAFM systems (also called IWMS — Integrated Workplace Management Systems at enterprise level) centralise FM operations data. Core modules typically include: work order management (planned and reactive), asset register with lifecycle tracking, space management with floor plan integration, lease administration, and compliance/permit tracking. Leading platforms include Archibus, Planon, IBM TRIRIGA, and Maximo. Selection criteria should include API integration capability, mobile access, reporting flexibility, and total cost of ownership. A CAFM system is only as good as the data entered — implementation must include asset data collection and validation.

Professional facility management at scale requires systematic tracking of thousands of assets, maintenance schedules, and compliance deadlines. Manual tracking via spreadsheets becomes unreliable beyond a single small building. CAFM provides the audit trail and data analytics needed for evidence-based FM decision making.